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At the moment certain USB3 port looks like incompatible with the TT devices (those are usually coloured blue on the PC).Ĭould try BIOS update on the PC or enable "Legacy mode" for the USB ports in the BIOS (for further instructions, look for the user manual of your PC/mainboard) Remove the MyDrive Connect application and run CCLEANER (will remove your history, cookies, etc by default) #TOMTOM MYDRIVE CONNECT NOT WORKING WITH WINDOWS 10 DRIVERS#Whilst the device connected, remove the drivers from the Device Manager (Windows/Control Panel), DELETE the drivers Any further issue: Try it on another PC, try it with different USB lead.the shorter the better (below steps are Windows specific) It is worth checking the USB power saver settings Sometimes disabling caching large files helps too Try to run the MyDrive Connect app as administrator Try to change the port to 5000 (or 5001) in MyDrive Connect's settings Try to use a USB port on the mainboard, rather than a USB hub (desktop PC) Try to uninstall and re-install the MyDrive Connect application (best to use Revo Uninstaller to remove) Check your network connections, make sure that the TT's network adapter is enabled Most probably it will be fine in a few minutes (or within a couple of hours, in case of installing large maps) In case the device looks like hung during the update or the counter stopped (or not visible at all), just leave it. Make sure you have all the latest updates and hotfixes/patches to your OS (not only the mandatory ones, but the optionals too) Also could do a soft reset before and after the update Clear the cache before each update attempt. Make sure that your computer is not going into stand-by or similar (this shouldn't happen with the latest MyDrive Connect) Try to add MyDrive Connect to the exclusion list of your antivirus and firewall (or disable those temporarily) ![]() As in IT Crowd: Have you tried to turn the computer off and on again? It is very unlikely that one would have to do these all, it is usually one of the below mentioned possibilities *** For further troubleshooting tips, please see below *** Now, check if the application is able to connect to your device properly or not. #TOMTOM MYDRIVE CONNECT NOT WORKING WITH WINDOWS 10 INSTALL#Now install MyDrive Connect with the newly downloaded installer.Īfter the installation process of the new MyDrive application completes successfully, please restart your computer. #TOMTOM MYDRIVE CONNECT NOT WORKING WITH WINDOWS 10 DOWNLOAD#Re download a new installer from (I recommend you to use the Google Chrome while downloading the installer) Find and open TomTom folderĭelete the MyDrive Connect folder from: C:\Program Files (x86) (if still present)ĭelete the TomTom folder from: C:\Users\\AppData\Local\ (USERNAME - It is the user name which you use to login to Windows )ĭelete the TomTom folder from: C:\Users\\AppData\Roaming\ĭelete every file and folder from: C:\Windows\Temp\ (in case some files can't be removed, reboot the PC and retry) Press the Windows logo key R to open the Windows Run dialog If your navigation device is connected to the computer, disconnect it.Ĭlick the MyDrive Connect icon ( or ) in the Windows notification area or Apple menu bar and then select > QuitĬlick on the Start button and go to All Programs › TomTom › Uninstall TomTom MyDriveĪlternatively you can use Add or Remove Programs in the Contol Panel to remove TomTom MyDrive Connect. *** TT CS official reply that worked for many with W10 issue *** If you have no luck yet, visit the web site of the manufacturer of the PC and look for newer (Windows 10 compatible) USB or chipset drivers for your computer and install it. If it is not recognised yet, keep it connected and then press and hold the ON button, until you hear the drum roll. Restart the PC, wait a minute or two, until everything starts up. Look for further updates, download and install those. Also in Windows 10, click on the "Start" menu (Windows icon in lower left corner), click on Settings and then Updates. Disconnect the device, uninstall the MyDrive Connect support app with Revo Uninstaller, restart the PC, download the latest MyDrive Connect installer from and install it again. If you have just updated recently, you might run into trouble with TT (and other devices too). ![]() *Always make sure that you are logged in with the correct account. If these didn't help, then try some of these: TomTom Via 160 TomTom GO LIVE 1005 / Camper
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